Refund policy

Refund Policy

This page explains returns and refunds for everything sold on miomat.com. Each product has its own rules, so please check the section for the product you bought.

  • MioMat machine: 30-day returns for a full refund
  • StrainMate: returns only if it arrives damaged or faulty
  • Replacement parts: returns only if they arrive damaged or faulty
  • Recipe books, courses, and extended warranties: no refunds (with one exception, see below)

1. MioMat Machine – 30-Day Returns

We want every customer to be 100% happy. If you're not happy with your MioMat, you can return it within 30 days of the delivery date for a full refund.

If you have had your MioMat for more than 30 days, we can't offer a refund or exchange.

Before you send it back

Please clean the MioMat as if you were giving it to a friend. It doesn't need to be perfect, but a good clean helps us a lot. Our best cleaning method: pour half a cup of vinegar into the base of the MioMat, then add one full tablespoon of baking soda. Let it sit for a few seconds, scrub with a sponge, and it should come out very clean :)

Please pack the MioMat in its original box and include all the accessories that came with it: strainer, grinding cylinder, measuring cup, power cable, and recipe book.

Thank you for this. It lets us give the MioMat a second life instead of sending it to a landfill.

2. StrainMate

StrainMate can only be returned if it arrives damaged or faulty. Please contact us within 14 days of delivery with your order number and a photo of the problem, and we will send you a replacement or a refund.

3. Replacement Parts

Replacement parts can only be returned if they arrive damaged or faulty. Please contact us within 14 days of delivery with your order number and a photo of the problem, and we will send you a replacement or a refund.

4. Recipe Books, Courses, and Extended Warranties

Recipe books and courses are digital products. Once you have received access, they cannot be refunded.

Extended warranties cannot be refunded on their own. The only exception: if you return your MioMat within the 30-day window, we will also refund any extended warranty you bought for it.

5. How to Start a Return

Please email us at contact@miomat.com with your order number before you send anything back. We will reply with the next steps.

Return address (only after you have contacted us):
Cargo Partner Chicago, 515 E Touhy Ave, Des Plaines, Illinois 60018, United States

You are responsible for the cost of shipping the item back to us. We recommend a trackable shipping service or shipping insurance, because we can't guarantee we will receive your returned item.

6. Refunds

When we receive your return, we will email you to let you know. If your return is approved, the refund goes back to your original payment method.

It can take some time for the refund to show up. If you haven't received it within 2 weeks, please contact us at contact@miomat.com.

7. MioMat Warranty

The MioMat is made from high-quality materials, including 304 stainless steel. Every MioMat comes with a 2-year warranty.

The MioMat needs proper care to work well, so please follow the instructions below. Machines used against these instructions are not covered by the warranty.

Instructions

  • MioMats sold in the USA need 110 volts. Please make sure your power supply matches.
  • To avoid electric shock or damage, do not get the plugged-in cable or the MioMat's lid wet.
  • Do not use the machine if the plug or cord is damaged.
  • Never run the machine unless the water level is between 1100 ml (MIN) and 1300 ml (MAX).
  • The machine parts can get hot during and after use. Wait about 20 minutes for it to cool before using it again.
  • Supervise the machine when it is used by or near children.
  • Unplug the cord when the machine beeps at the end of the program, before lifting the lid, and whenever the machine is not in use.
  • MioMat is for indoor use only.
  • Do not place the MioMat on or near a gas or electric stove, or in the oven.
  • Be very careful when moving the MioMat while it is full of hot food or liquid.
  • If the machine is damaged, stop using it and contact us.
  • MioMat is for home use only. Commercial use is not allowed.
  • Do not lift the lid during a program. This will cancel the program.
  • MioMat is not designed for children or for people with reduced physical, sensory, or mental abilities, or people without experience using it, unless they are supervised or have been shown how to use it.
  • Cleaning: after use, remove the lid right away and set it aside. Only the inside stainless steel parts can be washed under running water. Clean the outside with a damp cloth only.
  • Always wash by hand. The MioMat is NOT dishwasher safe.
  • Never put the base of the MioMat in water or get it wet. The electrical parts are in the base.
  • The control panel must never get wet.
  • Only put legumes, nuts, vegetables, fruits, grains, seeds, water, or foods listed in the recipe book into the MioMat. Do not add foreign objects, already processed food, or cooked food. These can seriously damage the blade, motor, or heating parts, and this damage is NOT covered by the warranty.

What the warranty covers

The warranty covers parts that are faulty or damaged from the factory. It does not cover damage from accidents, wrong use, misuse, neglect, commercial use, normal wear and tear, or repairs by anyone not authorized by us.

You must show proof of purchase to make a warranty claim.

If your MioMat has a fault during normal home use within the warranty period, please email us at contact@miomat.com. We will either repair or replace it. You will need to send the MioMat to our service center in protective packaging using insured mail before we can do this. A replacement MioMat may be new or like new, and may contain reconditioned parts that work as well as new ones.

EU customers: if you live in the European Union, you may also have a legal right to return physical products within 14 days of delivery. This policy does not take that right away.